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Counterfeit, or “knock off” goods account for billions of dollars annually in lost revenue, which directly impacts American manufacturers and their employees. Sellers of such goods not only infringe on the patents and trademarks of the manufacturers, but the products they’re selling are typically of inferior quality – and in some cases can be harmful to consumers.
If you’ve purchased from websites like eBay, Alibaba, Wish, or any other online store where the item was shipped from overseas, the goods you’ve purchased are most certainly not genuine.
There are two kinds of infringement: Patent infringement, and Trademark infringement.
Patent infringement is when another seller creates a nearly-identical generic product in an effort to capitalize on the demand we’ve generated.
Trademark infringement is when a seller blatantly misrepresents that generic product as if it were the genuine brand, often going so far as to duplicate the packaging and logos. If you’ve come across a counterfeit Ontel product in a store or online, our Counterfeit Response Team would love to know about it so we can take action against these fraudulent sellers.
The form below is ONLY for contacting the Ontel Counterfeit Response Team to report counterfeit goods. Customer Service, Retail Sales, or Distribution inquiries will not receive a response and cannot be forwarded to the correct department. If you aren’t reporting counterfeit goods, please visit the above links to contact the correct department.
Great products mean nothing without world-class customer service and experience. If you have any questions about products, service or repair, or order status, please feel free to contact us as we’re happy to help!
